J.R. Plumbing & Backflow

Analyzing the reviews exposes several common themes. A notable number of reviewers commended the responsiveness, punctuality, and professionalism of certain staff members, particularly John, who was frequently described as knowledgeable and courteous. Positive experiences emphasized efficiency in communication and thoroughness in explaining the work done, with some customers even expressing their ... Read more

Analyzing the reviews exposes several common themes. A notable number of reviewers commended the responsiveness, punctuality, and professionalism of certain staff members, particularly John, who was frequently described as knowledgeable and courteous. Positive experiences emphasized efficiency in communication and thoroughness in explaining the work done, with some customers even expressing their intent to use J.R. Plumbing for future needs. However, the negative experiences overwhelmingly overshadow the positives. Many customers reported issues with communication, characterizing the company as unresponsive and evasive, particularly after receiving payment. Instances of promised services not being fulfilled were frequent, with complaints about scheduled appointments being missed entirely or rescheduled without adequate explanation. Reviews also highlighted accusations of overcharging, including a detailed narrative about extra fees and being charged for services that were not completed. Furthermore, some customers described disastrous consequences resulting from the company's work, leading to additional damage and expenses. Reviewers expressed significant frustration over the apparent lack of accountability, with stories of communication breakdowns and mishandling of repairs that left clients dissatisfied. A few even cited having to involve authorities due to issues with payment and service. In conclusion, while there are positive remarks about specific interactions and individual workers at J.R. Plumbing & Backflow, the dominance of negative reviews paints a concerning picture of reliability and trustworthiness, urging potential customers to exercise caution. Read less