Heads Plumbing Sales & Service

An analysis of the reviews indicates a clear bifurcation in sentiment toward Heads Plumbing. On the positive side, customers praised specific technicians for their professionalism, skills, and thoroughness. Comments regarding Torian and Odari, in particular, illustrate a high level of customer satisfaction with their service quality. Many reviewers expressed gratitude for the swift and effective s... Read more

An analysis of the reviews indicates a clear bifurcation in sentiment toward Heads Plumbing. On the positive side, customers praised specific technicians for their professionalism, skills, and thoroughness. Comments regarding Torian and Odari, in particular, illustrate a high level of customer satisfaction with their service quality. Many reviewers expressed gratitude for the swift and effective solutions provided, noting that work was performed competently and within reasonable pricing compared to competitors. For instance, a reviewer expressed delight at being charged significantly less than another company for what turned out to be a much-needed repair. On the other hand, a strong undercurrent of frustration stems from poor communication and unreliable service scheduling. Numerous reviewers cited experiences where scheduled appointments were either missed entirely or rescheduled without proper notification. Instances of no-shows without follow-up calls were particularly egregious, leaving customers feeling neglected. The customer service response was also a common point of contention, with several reviews mentioning unhelpful interactions when clarifying issues or seeking assistance. Concerns over disorganization were apparent in various comments, particularly regarding inconsistencies in pricing and inadequate training for employees responsible for making appointments. Some customers reported conflicts in pricing or service expectations based on different interactions with staff. Furthermore, the theme of unresolved service needs emerged, with a portion of the reviews detailing ongoing issues that remained unaddressed after multiple attempts to solicit help. This trend raised questions about the company's accountability and reliability in fulfilling its service commitments. In summary, while Heads Plumbing has garnered loyal customers who appreciate the skills of specific technicians and competitive pricing, significant complaints about communication, scheduling, and service execution highlight crucial areas for improvement. The company Read less