Gene

The reviews for Gene's Plumbing & Remodeling Service & Supplies reflect a mix of strong positive and negative sentiments. Many customers express satisfaction with the professionalism and quality of service provided by certain technicians, highlighting their reliability and great customer service. However, a significant number of reviews also mention concerns regarding overpriced services and a lac... Read more

The reviews for Gene's Plumbing & Remodeling Service & Supplies reflect a mix of strong positive and negative sentiments. Many customers express satisfaction with the professionalism and quality of service provided by certain technicians, highlighting their reliability and great customer service. However, a significant number of reviews also mention concerns regarding overpriced services and a lack of professionalism, particularly in scheduling and communication. Issues with billing and perceived overcharging have led several customers to feel dissatisfied and frustrated, impacting their overall experience negatively. The reviews suggest that while some customers have had excellent experiences, others have had troubling interactions that have made them reluctant to recommend the company moving forward. --- The reviews indicate a contrasting experience among customers of Gene's Plumbing & Remodeling Service & Supplies. On one hand, several customers praised specific employees for their professionalism, promptness, and expertise, appreciating the empathetic responses during stressful situations, such as repairs or emergencies. Instances where technicians provided immediate solutions or went beyond expectations were frequently highlighted positively, suggesting a capable workforce. Conversely, another faction of reviews pointed out consistent issues with high pricing, unexpected service charges, and instances of improper billing. Customers felt that they were charged exorbitantly for relatively simple tasks, with some suggesting that the invoices were exorbitantly high compared to other local services. There were also notable reports of missed appointments, poor communication regarding estimates, and dissatisfaction with the cleanup after jobs, which left customers feeling unvalued and disrespected. The overall sentiment showcases a divide: while some clients appreciate the quick responses and quality of service from specific staff members, others have been alienated by high prices, lack of accountability, and perceived unprofessionalism. The company appears to have room for improvement in pricing transparency and customer service responsiveness to build a more consistent reputation across the board. Read less