Express Plumbing & Septic

The reviews showcase a duality in customer experiences with Express Plumbing & Septic. A notable portion of customers expressed high levels of satisfaction with the quality of work done, pointing out the promptness and professionalism of the staff. Many mentioned technicians by name, such as Ricky, Tyler, and Wayne, who were noted for their helpfulness and thoroughness in explaining issues related... Read more

The reviews showcase a duality in customer experiences with Express Plumbing & Septic. A notable portion of customers expressed high levels of satisfaction with the quality of work done, pointing out the promptness and professionalism of the staff. Many mentioned technicians by name, such as Ricky, Tyler, and Wayne, who were noted for their helpfulness and thoroughness in explaining issues related to septic systems and plumbing repairs. Reviewers particularly appreciated the availability of same-day service for urgent problems, which drew positive feedback. Conversely, a significant number of reviews criticized the company's billing practices and customer service demeanor. Many customers reported feeling misled about pricing; for instance, the occurrence of unexpected extra fees after a flat-rate quote was cited multiple times. Some reviews discussed feeling rushed or pressured to pay high invoices for service that did not meet their expectations, leading to dissatisfaction with the overall value. Moreover, instances of rude or unprofessional communication from the owner were highlighted, which left some customers feeling undervalued and disrespected, especially concerning sensitive circumstances, like dealing with disabled individuals or elderly customers. The overall sentiment indicates that while there are competent and responsive technicians within Express Plumbing, substantial work is required on the business Read less