Casteel Heating, Cooling, Plumbing & Electrical

Analyzing the sentiments from the reviews brings forth several key themes:Mixed Technician Experience: A number of customers appreciated the professionalism and friendliness of specific technicians, praising their knowledge and the quality of service provided. However, contrasting reviews share experiences of technicians who overcharged, pressured customers into large purchases, or failed to prope... Read more

Analyzing the sentiments from the reviews brings forth several key themes:Mixed Technician Experience: A number of customers appreciated the professionalism and friendliness of specific technicians, praising their knowledge and the quality of service provided. However, contrasting reviews share experiences of technicians who overcharged, pressured customers into large purchases, or failed to properly diagnose issues, resulting in a loss of trust.Price Concerns and Perceived Upselling: A recurring theme is dissatisfaction with pricing. Many users reported feeling gouged with initial quotes far exceeding those of competitors for similar services. Specific instances involve technicians hastily recommending new units instead of repairs, leading customers to believe that Casteel prioritizes profit over actual customer need.Scheduling and Customer Service Issues: Numerous reviews highlighted issues with scheduling, such as confirmed appointments being canceled at the last minute or technicians arriving significantly late. There are complaints regarding the customer service representatives Read less