Better Plumbing Services

The reviews of Better Plumbing Services reflect a sharp dichotomy in customer experiences. On one hand, some customers commend the company for prompt response times, professional technicians, and thorough work practices. Many reviews credit individual employees, particularly a technician named Ricky, for being helpful, knowledgeable, and attentive to clients' needs. This highlights that when servi... Read more

The reviews of Better Plumbing Services reflect a sharp dichotomy in customer experiences. On one hand, some customers commend the company for prompt response times, professional technicians, and thorough work practices. Many reviews credit individual employees, particularly a technician named Ricky, for being helpful, knowledgeable, and attentive to clients' needs. This highlights that when service goes smoothly, the company can foster lasting relationships with clients, who commend their willingness to assist even with minor repairs without charging. On the contrary, significant issues arise across several reviews when it comes to communication and pricing transparency. Numerous reviewers expressed frustration at the lack of responsiveness to calls and emails, which is a critical aspect of customer service. In particular, the testimony from Dan Turner exemplifies a broader issue Read less