T & S Plumbing Services

The overall sentiment surrounding T & S Plumbing Services leans positively, though it is punctuated by significant customer grievances that deserve attention. Key findings indicate that the majority of reviewers laud their experience with the company for a number of reasons:Prompt and Efficient Service: Multiple reviews emphasize the company's ability to respond quickly to plumbing emergencies, of... Read more

The overall sentiment surrounding T & S Plumbing Services leans positively, though it is punctuated by significant customer grievances that deserve attention. Key findings indicate that the majority of reviewers laud their experience with the company for a number of reasons:Prompt and Efficient Service: Multiple reviews emphasize the company's ability to respond quickly to plumbing emergencies, often sending technicians within hours of a call. Customers appreciate the promptness, especially when faced with urgent plumbing issues.Courteous and Professional Staff: Many customers describe T & S staff members as friendly, polite, and professional. Positive interactions with technicians were highlighted, contributing to a reassuring customer service experience.Reasonable Pricing and Transparency: Some reviewers mentioned satisfaction with the pricing structure, indicating that quoted prices were upheld without unexpected additional costs. This transparency fosters trust among clients.Quality of Work: Reviews frequently commend the quality of the repairs, with customers reporting effective solutions to their plumbing issues. However, there are significant areas of concern that surfaced:Recurring Issues and Service Guarantees: Some customers experienced repeated issues with plumbing work, leading to dissatisfaction with short service guarantees (often cited as only 30 days). This recurring problem raises doubts about the company's commitment to long-term repairs.Customer Service Issues: A troubling instance involved a customer's negative experience during a follow-up call with the owner. The interaction was characterized by a lack of empathy and a dismissive attitude, severely affecting the customer Read less