Overview of Company Customer Sentiment Analysis in January
The recent reviews for Snellville Heating Air & Plumbing reflect a polarized sentiment among customers. On one hand, many reviewers enthusiastically praise the company for its promptness, professionalism, and honest pricing. Technicians like Dillan, Kyle, Ethan, and Joe are frequently commended for their expertise, thoroughness, and amiable demeanor. Customers appreciate the transparency in commun... Read more
The recent reviews for Snellville Heating Air & Plumbing reflect a polarized sentiment among customers. On one hand, many reviewers enthusiastically praise the company for its promptness, professionalism, and honest pricing. Technicians like Dillan, Kyle, Ethan, and Joe are frequently commended for their expertise, thoroughness, and amiable demeanor. Customers appreciate the transparency in communication, with many feeling reassured by the absence of upselling tactics. However, contrasting experiences indicate significant dissatisfaction stemming from issues related to poor service quality, delays, and lack of effective resolutions. Complaints about inadequate follow-up, damaging home property during service, and perceived pushiness for excessive repairs or upgrades have raised doubts about the company Read less