Shumate Heating & Air

A deeper look into the reviews reveals several themes characterizing customer sentiments towards Shumate Heating & Air:Consistency of Service Quality: - Long-term customers frequently mention consistent, high-quality service over the years, particularly appealing to their dedication to maintaining HVAC systems. However, new customers often report poor initial experiences, suggesting a lack of ... Read more

A deeper look into the reviews reveals several themes characterizing customer sentiments towards Shumate Heating & Air:Consistency of Service Quality: - Long-term customers frequently mention consistent, high-quality service over the years, particularly appealing to their dedication to maintaining HVAC systems. However, new customers often report poor initial experiences, suggesting a lack of uniformity in service quality.Response Times and Scheduling: - Many reviewers praise the quick emergency response from technicians when urgent issues arise. Unfortunately, others frequently note dissatisfaction with delays or being told conflicting information regarding appointment schedules and emergency services. Numerous reports detail unfulfilled promises of same-day or next-day service, amplifying customer frustration.Pricing and Transparency: - Several reviews call attention to high service fees, specifically criticizing the initial diagnostic fee not being deductible from final repair costs. Customers express feeling overcharged for parts Read less