Overview of Company Customer Sentiment Analysis in January
The sentiment surrounding Plumb Xpress Plumbing & Drain is predominantly negative. A number of customers report experiences of unreliability and poor communication, particularly noting delays or failures to show for scheduled repairs. While some customers praise specific technicians for their professionalism and quick responses to urgent situations, a significant number express frustration over un... Read more
The sentiment surrounding Plumb Xpress Plumbing & Drain is predominantly negative. A number of customers report experiences of unreliability and poor communication, particularly noting delays or failures to show for scheduled repairs. While some customers praise specific technicians for their professionalism and quick responses to urgent situations, a significant number express frustration over unresolved issues, substandard workmanship, and a lack of follow-up from management. Concerns about compliance with plumbing codes and other safety issues further amplify the dissatisfaction. Overall, many emphasize that they would not recommend this service, highlighting a serious decline in trust. Read less
Overview of Company Customer Sentiment Analysis in January
Several common themes emerge from the reviews for Plumb Xpress Plumbing & Drain. A sizable portion reflects dissatisfaction with customer service, particularly regarding communication. Multiple customers note instances where their calls went unanswered or were not returned, leading to a frustrating experience and, in some cases, delayed repairs and additional costs. On the technical side, numero... Read more
Several common themes emerge from the reviews for Plumb Xpress Plumbing & Drain. A sizable portion reflects dissatisfaction with customer service, particularly regarding communication. Multiple customers note instances where their calls went unanswered or were not returned, leading to a frustrating experience and, in some cases, delayed repairs and additional costs. On the technical side, numerous reviews raise concerns about the quality of work performed. Customers report that repairs were not done to code or were incomplete, leading to further issues. Specific complaints indicate that plumbing work was either executed poorly or not completed at all, with some reviewers detailing problems that persisted even after payments were made. Moreover, there are complaints about the technicians themselves, with some consumers expressing disappointment with the professionalism displayed during their visits. Several customers mention that technicians left work areas dirty or failed to clean up after their jobs Read less