Keep Smiling Plumbing, Electrical, Heating & Cooling

From the reviews collected, it is evident that Keep Smiling Plumbing, Electrical, Heating & Cooling experiences a blend of sentiment that reflects the diverse experiences of its customers.Positive Feedback on Individual Technicians: Several reviews commend specific technicians like Robert Mullin, Isaac, and Dillon for their professionalism, thoroughness, and skillfulness at their tasks. Customers ... Read more

From the reviews collected, it is evident that Keep Smiling Plumbing, Electrical, Heating & Cooling experiences a blend of sentiment that reflects the diverse experiences of its customers.Positive Feedback on Individual Technicians: Several reviews commend specific technicians like Robert Mullin, Isaac, and Dillon for their professionalism, thoroughness, and skillfulness at their tasks. Customers appreciated technicians who were friendly, provided clear explanations, and demonstrated good customer service. This indicates that, while individual service quality may be high, it is inconsistent across the board.Concerns Over Transparency and Pricing: A recurring theme is the experience of overcharging and a lack of transparency regarding the pricing of services. Many reviewers reported shocking estimates and charges that considerably exceeded those of competitors. For example, one customer shared that Keep Smiling quoted $650 for a faucet replacement, which they later found could be done for $150. This has led to claims of feeling taken advantage of, particularly by vulnerable customers, such as the elderly.Inconsistent Communication and Follow-up: Some customers highlighted failures in communication, such as no-shows, inadequate follow-up on issues, and poor response from management when issues arose after a job was completed. Reviews described experiences of technicians reluctant to provide details about work or charges.Resolution of Complaints: There are instances where the company did provide resolutions to complaints after customers expressed dissatisfaction, which indicates some level of responsiveness to feedback. However, these positive outcomes often came only after persistent follow-up from dissatisfied customers, leading to sentiments about needing to "fight" for fair service.Mixed Experiences with Service Calls: While some customers reported immediate service and resolution of urgent issues, others expressed frustrations with delayed responses and appointments, reflecting organizational inefficiencies. This inconsistency contributes materially to the overall customer sentiment, as reliable service could convert one-time clients into loyal customers.Loyalty Versus Discontent: A segment of reviewers mentioned long-term loyalty, indicating that some customers have had consistently positive experiences over several years. However, contrasting this loyalty are many recent reviews that express dissatisfaction, suggesting that there may be a shift in the quality of service being provided or changes in management practices. In conclusion, Keep Smiling Plumbing presents a paradox of high-quality service combined with significant complaints about pricing and customer transparency. The sentiments expressed reflect strong experiences with individual employees, but systemic issues in pricing practices and customer communication are substantial enough to warrant caution from potential customers. Read less