Jordan Air and Plumbing

Positive Experiences: A few customers shared favorable impressions, noting promptness, professionalism, and effective problem-solving in handling service issues. One reviewer emphasized the importance of the company's responsiveness when problems arise, illustrating a positive aspect in their customer service protocols, especially in warranty situations. The general sentiment from these reviews su... Read more

Positive Experiences: A few customers shared favorable impressions, noting promptness, professionalism, and effective problem-solving in handling service issues. One reviewer emphasized the importance of the company's responsiveness when problems arise, illustrating a positive aspect in their customer service protocols, especially in warranty situations. The general sentiment from these reviews suggests a positive relationship between the owners and the employees, fostering a respectful workplace culture.Negative Experiences: Numerous reviews reflect a profound level of frustration and disappointment. Common complaints include: - Installation Issues: Customers expressed dissatisfaction with the quality and appropriateness of installations, notably stating that they had been sold improperly sized HVAC units, leading to additional costs and home damage. - Poor Customer Service: Many reviews mentioned a lack of communication concerning service requests, especially during repairs or warranty claims. Customers reported long wait times for service callbacks, lack of updates on parts status, and dismissive attitudes from staff. - High Prices and Unclear Billing: Several customers pointed out what they perceive as exorbitant charges for services rendered. There were allegations of being overcharged, with one review detailing shockingly high labor costs and lack of itemized billing. This lack of transparency in billing practices raises serious questions about the company's ethics. - High Employee Turnover: Complaints regarding frequent changes in technicians imply a deeper issue within the company Read less