Jordan Air

Jordan Air has received overwhelmingly negative reviews over the last month, with multiple customers expressing dissatisfaction regarding price gouging, poor service quality, and ineffective communication. Many reviewers felt misled by the company's estimates and reported extreme frustration with the upselling tactics employed by the staff. Overall, the sentiment is heavily tilted towards disappoi... Read more

Jordan Air has received overwhelmingly negative reviews over the last month, with multiple customers expressing dissatisfaction regarding price gouging, poor service quality, and ineffective communication. Many reviewers felt misled by the company's estimates and reported extreme frustration with the upselling tactics employed by the staff. Overall, the sentiment is heavily tilted towards disappointment, with users advising potential customers to avoid the company. In a deeper sentiment analysis, several common themes emerge from the reviews. Customers were particularly angered by instances of perceived dishonesty, with significant discrepancies between initial cost estimates and the actual services required. The complaint about a proposed whole house repipe costing nearly $15,000 compared to a much lower cost for a kitchen-only repipe exemplifies this issue. This trend of upselling seems prevalent, as customers felt pressured to agree to unnecessary services or repairs after the initial consultation, leading to feelings of being taken advantage of. Service reliability also emerged as a critical issue, with one review mentioning a newly installed heating and air unit that failed within a day of installation, highlighting concerns about quality and dependability. Moreover, the lack of follow-through on service requests, such as a garbage disposal replacement that went unanswered, indicates a significant gap in customer service and communication, further contributing to the negative experience reported by clients. In summary, the collective sentiment paints a picture of a company struggling with integrity and customer satisfaction, prompting multiple clients to recommend that potential customers seek out alternatives instead. Read less