DNM Plumbing

The review reflects a troubling experience with DNM Plumbing, highlighting several core issues that consistently affect customer satisfaction. Firstly, there is a significant concern regarding pricing. The reviewer, who is a property manager, indicates that they have utilized DNM Plumbing's services multiple times and notes that each job exhibited a range of pricing discrepancies. While the first ... Read more

The review reflects a troubling experience with DNM Plumbing, highlighting several core issues that consistently affect customer satisfaction. Firstly, there is a significant concern regarding pricing. The reviewer, who is a property manager, indicates that they have utilized DNM Plumbing's services multiple times and notes that each job exhibited a range of pricing discrepancies. While the first job was considered reasonably priced, the subsequent projects raised alarms due to inflated final bills versus initial quotes. This discrepancy not only suggests possible hidden costs or miscommunication prior to starting the work but also signals a potential lack of standardization in pricing practices. Another critical issue raised is the absence of proper invoice management. The reviewer reported not receiving invoices for the completed work, which adds to their distrust of the company. In service industries, proper documentation is crucial for transparency, and the failure to provide invoices can lead to the perception of unprofessionalism, making clients feel unsure about what they are being charged for. Communication has also been a significant factor in this review. The reviewer encountered difficulties in reaching the service providers, with calls going unreturned after the initial work was completed. This lack of accessibility and responsiveness can severely damage client relationships and foster negative sentiment toward the company. Finally, the review mentions the use of different business names, which has led to confusion and heightened suspicion about the company Read less