Crossroads Property Services

The reviews for Crossroads Property Services reflect a significant dissatisfaction with their communication and scheduling practices. Customers express frustration over delays, lack of responsiveness, and inadequate follow-up. Although one reviewer acknowledged a refund and resolution of a specific issue, the overall sentiment leans towards negative, highlighting a lack of reliability and poor cus... Read more

The reviews for Crossroads Property Services reflect a significant dissatisfaction with their communication and scheduling practices. Customers express frustration over delays, lack of responsiveness, and inadequate follow-up. Although one reviewer acknowledged a refund and resolution of a specific issue, the overall sentiment leans towards negative, highlighting a lack of reliability and poor customer service. In a detailed sentiment analysis, the predominant theme across the reviews revolves around poor communication. Clients feel neglected and frustrated due to the company's failure to maintain timely and consistent communication regarding service appointments. Instances where appointments were confirmed but not honored, leaving clients waiting at home, significantly contribute to their dissatisfaction. Additionally, there are concerns over the quality and cost of services rendered. One reviewer pointed out that work done on an aging dryer was questioned due to recurring issues shortly after repair. This raised doubts about the competency of the service work and whether clients were receiving value for their payments. Moreover, there is a sentiment of distrust as clients reported difficulty in reaching out to the company for updates. Messages often went unanswered, and the company was accused of misrepresenting the communication situation to other involved parties, further eroding trust. Despite a partial resolution being mentioned in one review, where a refund was once issued, it appears that clients still do not feel confident in recommending Crossroads Property Services. The overall sentiment indicates a need for the company to drastically improve their communication protocols, scheduling practices, and follow-through on service quality to enhance their reputation and customer satisfaction. Read less