Cornerstone Plumbing & Mechanical

The reviews shared highlight several recurring themes regarding Cornerstone Plumbing & Mechanical. A prominent issue is the company's failure to honor scheduled appointments, as evidenced by multiple customers who reported no-shows without any notification. This pattern has led to severe dissatisfaction, with customers expressing a clear sense of frustration due to wasted time and the inconvenienc... Read more

The reviews shared highlight several recurring themes regarding Cornerstone Plumbing & Mechanical. A prominent issue is the company's failure to honor scheduled appointments, as evidenced by multiple customers who reported no-shows without any notification. This pattern has led to severe dissatisfaction, with customers expressing a clear sense of frustration due to wasted time and the inconvenience caused by the lack of service. Moreover, the tone of the reviews suggests that communication is a critical area of concern. Customers noted that the response from the company, or lack thereof, was unprofessional. For instance, one review pointed out the poor quality of the interaction when reaching out to the company, which further aggravated the situation. Another aspect mentioned is the relationship between Cornerstone Plumbing & Mechanical and its partners, specifically Angi and Lowes. Customers voiced their displeasure with the referral mechanism, indicating that their poor experiences with Cornerstone have influenced their perception of these larger organizations. This perception has prompted one reviewer to file formal complaints against these partners as well. Overall, the sentiment surrounding Cornerstone Plumbing & Mechanical leans heavily towards negative, driven by issues with service reliability, inadequate communication, and diminished trust in their associations with partner companies. The negative experiences overwhelmingly outweigh any positive sentiment, underscoring the company's need for significant improvements in service delivery and customer interaction practices. Read less