Armor Plumbing

The reviews of Armor Plumbing reveal a dichotomy between excellent customer service experiences and significant issues with communication and pricing. Positive Feedback: - Many reviewers commend the skilled technicians, such as Tim, Cameron, and Daniel, for their thoroughness, professionalism, and ability to solve complex plumbing issues efficiently. For instance, one reviewer noted that a seemi... Read more

The reviews of Armor Plumbing reveal a dichotomy between excellent customer service experiences and significant issues with communication and pricing. Positive Feedback: - Many reviewers commend the skilled technicians, such as Tim, Cameron, and Daniel, for their thoroughness, professionalism, and ability to solve complex plumbing issues efficiently. For instance, one reviewer noted that a seemingly extensive job was completed in one day, which was appreciated. - A consistent theme involves the friendliness and knowledge of the plumbers, with several customers expressing their willingness to return for future plumbing needs based on these positive interactions. - There are mentions of fair pricing for quality work, with some customers acknowledging that although Armor wasn't the lowest bidder, the quality of service justified the cost. Negative Feedback: - Several reviews brought to light issues around communication, specifically regarding timeframes for emergency calls, with complaints about delayed responses and unfulfilled promises. One reviewer noted being repeatedly told that someone would come to address an emergency, only to be let down multiple times, which led to feelings of distrust. - A noteworthy number of customers brought up concerns regarding pricing practices. Instances of unexpected cost increases, perceived dishonesty in quoting, and vague cost breakdowns left clients feeling dissatisfied. One reviewer specifically highlighted a price spike from an initial quote, indicating a lack of transparency. - Additionally, there is feedback about the company's responsiveness to inquiries post-service, as some customers reported difficulty in obtaining necessary estimates or warranties after completing jobs, leading to dissatisfaction. In conclusion, while Armor Plumbing appears capable of delivering high-quality service, their challenges in communication, emergency responsiveness, and pricing transparency have resulted in an uneven customer experience, leading to mixed sentiments among reviewers. Potential customers may benefit from establishing clear communication regarding pricing and service expectations before committing to their services. Read less