Overview of Company Customer Sentiment Analysis in January
The reviews for Chosen Construction overwhelmingly express frustration and dissatisfaction with the services provided. Customers report a lack of communication, unresolved issues, and poor work quality that has led to additional problems, including property damage. Many reviewers expressed a desire to rate the service negatively, indicating severe disappointment and a lack of faith in the company'... Read more
The reviews for Chosen Construction overwhelmingly express frustration and dissatisfaction with the services provided. Customers report a lack of communication, unresolved issues, and poor work quality that has led to additional problems, including property damage. Many reviewers expressed a desire to rate the service negatively, indicating severe disappointment and a lack of faith in the company's ability to address concerns effectively. Overall, the sentiment is highly negative, with multiple calls for potential customers to avoid the company. Detailed Sentiment Analysis: The reviews consistently highlight several key issues that contribute to the negative sentiment surrounding Chosen Construction. First and foremost, there is a significant frustration with communication. Customers report difficulty in reaching the company for rescheduling and follow-ups, which exacerbates their dissatisfaction. The lack of responsiveness is a recurring theme, suggesting a systemic issue within the company's customer service protocols. Furthermore, the quality of workmanship has been criticized. Customers describe incomplete jobs and poor handling of their property, including damage caused by dirty tools and equipment left on their premises. Instances of unaddressed water leaks and the resulting property damage Read less