Shor Kool, Inc

Analyzing the reviews reveals several recurring themes that contribute to a highly unfavorable sentiment toward Shor Kool, Inc.Customer Service Issues: A consistent complaint involves poor customer service, with multiple reviewers noting instances where the owner or staff hung up on them or failed to provide adequate assistance when issues arose. For example, one reviewer reported being dismissed ... Read more

Analyzing the reviews reveals several recurring themes that contribute to a highly unfavorable sentiment toward Shor Kool, Inc.Customer Service Issues: A consistent complaint involves poor customer service, with multiple reviewers noting instances where the owner or staff hung up on them or failed to provide adequate assistance when issues arose. For example, one reviewer reported being dismissed after experiencing problems with their A/C unit and expressed frustration that the owner refused to honor warranty claims.Driving Conduct: There are alarming reports of road rage and reckless driving attributed to the company's owner or staff. Numerous reviewers described incidents where they felt endangered by aggressive driving behavior, leading them to distrust the company's integrity and professionalism.Quality of Work: There are critical accusations claiming substandard work and dishonest practices, specifically regarding A/C installations. One reviewer detailed a negative experience with a supposedly low-quality replacement part being sold under the pretense of a brand-name product, illustrating a troubling pattern of deceptive practices.Conflicting Reviews: While some clients voiced satisfaction with pricing and claimed to have received good service, seemingly contradictory experiences from other customers raise questions about the consistency of service quality. Positive reviews mainly highlight affordability and personal touch, contrasting sharply with numerous negative experiences detailing poor interactions and service failures.Reputation Discrepancies: There is a notable discrepancy between the reviews found here and some asserted positive feedback about word-of-mouth recommendations elsewhere. However, the lack of trust expressed in several negative reviews suggests that potential customers should approach Shor Kool, Inc with caution. In conclusion, the collected reviews indicate widespread dissatisfaction with Shor Kool, Inc, rooted in serious concerns about service quality, customer treatment, and ethical business practices. This sentiment strongly suggests that potential customers may want to seek alternative options within the HVAC service industry. Read less