Tip-Top Plumbing

Unresponsiveness: A consistent theme in the reviews is the lack of response from the owner, Brian. Customers reported multiple attempts to contact the company through voicemails and emails without any response. This has led to feelings of frustration and abandonment, indicating a significant weakness in communication and customer follow-up.Missed Appointments: Several reviews highlight that the ow... Read more

Unresponsiveness: A consistent theme in the reviews is the lack of response from the owner, Brian. Customers reported multiple attempts to contact the company through voicemails and emails without any response. This has led to feelings of frustration and abandonment, indicating a significant weakness in communication and customer follow-up.Missed Appointments: Several reviews highlight that the owner failed to show up for scheduled appointments, which is seen as unprofessional behavior. One customer mentioned their father took a day off work awaiting service, only for the plumber to not show and not provide any notice, showcasing a severe disregard for customer time.Negative Customer Experiences: Many customers shared deeply negative experiences, with some suggesting they would rate the service negatively if possible. Complaints suggest that this issue isn't isolated; repeated incidents indicate a systemic lack of reliability.Improvement Opportunities: Despite the considerable negative sentiment, there were a few reviews praising Brian's knowledge and previous positive experiences. However, these came before the recent pattern of missed appointments and unresponsiveness. The contrast between previous positive feedback and recent dissatisfaction highlights a need for changes in service delivery or management practices.Mixed Opinions on Quality: Although some reviews laud Brian's competence and willingness to help when contacted, these instances appear overshadowed by the more significant ongoing issues with reliability. Potential customers might find the company appealing initially but can be left disappointed due to inconsistent service experiences. Overall, the sentiment from the reviews suggests that unless Tip-Top Plumbing addresses its operational shortcomings, particularly in communication and commitment to appointments, it may face serious challenges in maintaining a positive reputation and customer base. Read less