Express Air USA

The reviews indicate a split sentiment regarding Express Air USA's services. On one hand, there is a commendation for their technician's honesty and quick response time, with emphasis on fair pricing and a good understanding of air conditioning systems. This element contributes positively to the company's reputation and suggests that when contacted, customers may receive quality technical service.... Read more

The reviews indicate a split sentiment regarding Express Air USA's services. On one hand, there is a commendation for their technician's honesty and quick response time, with emphasis on fair pricing and a good understanding of air conditioning systems. This element contributes positively to the company's reputation and suggests that when contacted, customers may receive quality technical service. On the other hand, the negative review highlights a significant issue that could affect overall customer satisfaction. The reviewer details a frustrating experience with an unattended scheduled appointment, marked by a lack of communication from the company when follow-up calls were made. This suggests a serious flaw in their operational reliability and customer service, indicating that they may struggle with managing and honoring appointments. The common findings from these reviews illustrate that while there is potential for quality service, recurring issues with reliability and communication could severely undermine customer perceptions and willingness to recommend Express Air USA. This duality in customer experiences points to a need for the company to address appointment management and enhance their communication practices to build a stronger and more consistent reputation in the market. Read less