Overview of Company Customer Sentiment Analysis in May
Both available reviews are strongly negative and describe serious failures across multiple dimensions. The first review details a pool construction project that dragged on for over two years without completion, ultimately requiring the customer to fire the contractor and hire someone else. The second review describes a bathroom remodel that never began, a permit that was allegedly submitted but ci... Read more
Both available reviews are strongly negative and describe serious failures across multiple dimensions. The first review details a pool construction project that dragged on for over two years without completion, ultimately requiring the customer to fire the contractor and hire someone else. The second review describes a bathroom remodel that never began, a permit that was allegedly submitted but city records showed was never filed, and a contractor who attempted to charge the client for email correspondence as billable work. Professionalism scores are near-floor due to documented dishonesty, unfair billing practices, and unresponsiveness. Project completion scores are similarly near-floor as neither project was delivered. With only two reviews, no reliable WW Score can be calculated, but all available signals are severely negative. Read less