Xtra Mile Cooling, Plumbing & Electric

Xtra Mile demonstrates strong technical expertise and individual technician professionalism, with many customers praising specific technicians' knowledge and courteous behavior. However, the company is significantly undermined by persistent pricing concerns—customers repeatedly report hidden fees, aggressive upselling, inflated quotes, and deceptive practices. Project completion issues are notab... Read more

Xtra Mile demonstrates strong technical expertise and individual technician professionalism, with many customers praising specific technicians' knowledge and courteous behavior. However, the company is significantly undermined by persistent pricing concerns—customers repeatedly report hidden fees, aggressive upselling, inflated quotes, and deceptive practices. Project completion issues are notable, with multiple reports of incomplete work, unresolved problems requiring callbacks, and failure to honor service commitments. The stark contrast between positive individual technician reviews and negative company-level complaints suggests inconsistent quality control and problematic business practices at the management level. Read less