Red Rooter Plumbing

Red Rooter shows a deeply mixed profile across all dimensions. Professionalism scores moderately — many individual technicians (Tony, James, McNaire, Anthony, Pete, Jesse, Daniel, Bud) are praised warmly for punctuality, friendliness, and communication, but these positives are significantly offset by multiple reviews citing rude staff, a no-show appointment, a dispatcher with attitude, and an em... Read more

Red Rooter shows a deeply mixed profile across all dimensions. Professionalism scores moderately — many individual technicians (Tony, James, McNaire, Anthony, Pete, Jesse, Daniel, Bud) are praised warmly for punctuality, friendliness, and communication, but these positives are significantly offset by multiple reviews citing rude staff, a no-show appointment, a dispatcher with attitude, and an employee review alleging hostile behavior by the owner. Pricing is the weakest dimension: multiple reviewers explicitly called charges 'absurd,' 'a rip,' or 'very expensive,' and two separate reviews allege outright fraud involving a wrong-size water heater installation and billing discrepancies — this is a serious red flag. Project completion is mixed: many jobs were completed quickly and well, but there are documented cases of incomplete work (sink seal not fixed, job abandoned after 10 days of delays, snake driven through a wall), and a pattern of poor follow-through at the management/office level. Experience scores reasonably well where mentioned — several technicians solved problems others could not — but the wall-penetration incident and the wrong-unit installation drag this down meaningfully. Read less