Equal Rooter Plumbing and Drain

Across the recent reviews, several trends and sentiments emerge regarding Equal Rooter Plumbing and Drain. Notably, customers appreciate the responsiveness and reliability of Kevin and his team. Positive remarks frequently spotlight Kevin's willingness to explain procedures, keep clients informed through various communication channels, and demonstrate a strong work ethic, even in challenging condi... Read more

Across the recent reviews, several trends and sentiments emerge regarding Equal Rooter Plumbing and Drain. Notably, customers appreciate the responsiveness and reliability of Kevin and his team. Positive remarks frequently spotlight Kevin's willingness to explain procedures, keep clients informed through various communication channels, and demonstrate a strong work ethic, even in challenging conditions, like extreme heat. Many reviewers endorse the company's services warmly, expressing confidence in Kevin's professionalism and honesty, leading to multiple recommendations made to friends and family. In stark contrast, reviews that reflect dissatisfaction point to severe issues regarding the service quality. Instances of miscommunication and alleged neglect are prevalent, especially concerning significant plumbing jobs that led to further complications, such as unresolved sewer issues resulting in additional costs for customers. Several reviewers cite experiences where they felt ignored or misled after their initial services, leading to serious problems like pest infestations in their homes. Moreover, there is a recurring theme of frustration regarding the handling of complaints or follow-ups. Some customers voiced their displeasure over unreturned calls and a lack of accountability after experiencing unsatisfactory service. This inconsistency appears to contribute significantly to the business's varying reputation among customers. To summarize, Equal Rooter Plumbing and Drain exhibits a split reputation through its reviews: while a core group of customers rave about the reliability and professionalism demonstrated by Kevin and his team, another group points out troubling lapses in service that lead to potential harm and lasting dissatisfaction. This highlights the necessity for Equal Rooter to streamline their service quality to maintain the positive aspects while addressing the significant concerns raised by dissatisfied customers. Read less