Kelley & Sons Plumbing

Upon analyzing the reviews for Kelley & Sons Plumbing, it is clear that there is a stark divide in customer experiences, producing an overall mixed sentiment. On one hand, there are glowing testimonials that highlight the company's quick turnaround, affordability, and genuine service. Customers noted the staff's relatively friendly demeanor and willingness to address plumbing issues without chargi... Read more

Upon analyzing the reviews for Kelley & Sons Plumbing, it is clear that there is a stark divide in customer experiences, producing an overall mixed sentiment. On one hand, there are glowing testimonials that highlight the company's quick turnaround, affordability, and genuine service. Customers noted the staff's relatively friendly demeanor and willingness to address plumbing issues without charging for minor additional tasks, which generated a sense of trust and appreciation. Conversely, reviews also articulate a significant level of dissatisfaction. Several customers reported having trouble with scheduling and follow-ups, indicating a lack of reliability. Instances of missed appointments, unreturned calls, and an overall lack of responsiveness emerged as common complaints. Many reviewers felt that the company's pricing practices were misleading, citing unexpected charges and a feeling of being taken advantage of financially, especially with instances where work materials and aftermath were subpar. The review noting a lien placed on a property before job completion was particularly alarming, raising concerns about the professionalism and business practices of the company. Additionally, complaints of unprofessional behavior in service, such as leaving properties in disarray and damaging existing installations during repairs, detracted from the positive experiences. Customers were left feeling frustrated and disillusioned when appointments were canceled or when their feedback was ignored, leading to an overall sense of uncertainty and caution about recommending the company. As such, the reviews for Kelley & Sons Plumbing reveal a complex picture: the potential for quality work and service is overshadowed by frequent lapses in communication and professionalism that customers found unacceptable. The family-run business may have solid technical capabilities, but the highlighted inconsistencies in service delivery suggest a need for improvement in operational practices and customer engagement to fully realize their potential in the competitive plumbing market. Read less