Tom Shell Plumbing

Tom Shell Plumbing demonstrates strong professionalism and technical expertise, with consistent praise for punctuality, politeness, and knowledgeable staff across 32 and 18 mentions respectively. However, pricing emerges as a significant weakness, with 16 explicit mentions of overcharging, lack of upfront quotes, and customer dissatisfaction regarding value. Project completion is generally solid (... Read more

Tom Shell Plumbing demonstrates strong professionalism and technical expertise, with consistent praise for punctuality, politeness, and knowledgeable staff across 32 and 18 mentions respectively. However, pricing emerges as a significant weakness, with 16 explicit mentions of overcharging, lack of upfront quotes, and customer dissatisfaction regarding value. Project completion is generally solid (78/100), though some callbacks and follow-up issues are documented. The company shows a stark divide between positive recent reviews (2024-2025) and critical older reviews (2018-2023) citing deceptive practices, bait-and-switch tactics, and poor customer service recovery. Read less