Robert L Phillips Plumbing

The reviews express a strong sentiment of frustration and disappointment regarding Robert L Phillips Plumbing. Common themes emerge, suggesting a pattern of subpar customer service experiences.Customer Service Issues: Numerous reviews index significant disappointment in how the company handles customer inquiries and complaints. There are accounts of rude interactions with both the staff and the ow... Read more

The reviews express a strong sentiment of frustration and disappointment regarding Robert L Phillips Plumbing. Common themes emerge, suggesting a pattern of subpar customer service experiences.Customer Service Issues: Numerous reviews index significant disappointment in how the company handles customer inquiries and complaints. There are accounts of rude interactions with both the staff and the owner, further exacerbating customers' frustrations. Allegations include dismissive attitudes, unreturned calls, and a refusal to accept responsibility for errors made by the company's technicians.Lack of Professionalism: Customers reported unprofessional behavior from employees, including personal conversations during job visits and inadequate service execution, such as digging improperly and leaving damage behind. This lack of care contributes to a general sentiment that the company fails to respect its clients or the quality of work expected.Reliability and Follow-through: Several reviews highlight a profound sense of unreliability. Customers expressed dissatisfaction with delays in communication regarding estimates and schedules, leading to wasted time and resources. The company failed to provide promised follow-through, leaving clients feeling strung along or misled.Technical Competence Issues: There are serious allegations regarding the quality of work performed, including incorrect installations leading to additional damages, which customers were then told would not be addressed by the company. This indicates a worrying trend regarding the technical skills of the company's workers, which can jeopardize customers' trust in their services.Rare Positive Experiences: On the other hand, a minority of reviews did express gratitude for support during challenging crises, noting specific individuals who provided commendable service. However, these instances are outweighed by the numerous complaints referencing inadequate service. In summary, Robert L Phillips Plumbing appears to be struggling significantly with service quality, customer relations, and professional accountability. The negative sentiment expressed in the majority of the reviews suggests that potential customers should approach with caution, as there are numerous other companies available offering higher levels of integrity and professionalism. Read less