RJ Kielty Plumbing Heating & Cooling

Positive Experiences with Technicians: Many reviewers consistently mention the competence, politeness, and thoroughness of individual technicians. They note technicians' ability to diagnose issues effectively and their willingness to explain repairs in an understandable manner. Several customers report strong, positive interactions with specific technicians and express a desire to request these in... Read more

Positive Experiences with Technicians: Many reviewers consistently mention the competence, politeness, and thoroughness of individual technicians. They note technicians' ability to diagnose issues effectively and their willingness to explain repairs in an understandable manner. Several customers report strong, positive interactions with specific technicians and express a desire to request these individuals in future service calls.Communication Issues: A significant number of reviews highlight problematic communication from the company's management and scheduling teams. Customers often mention feeling ignored or disrespected, experiencing delays in response times, and disappointment in the company's handling of their inquiries. Reviews indicate that management fails to return calls, does not provide adequate updates, or reschedules appointments at the last minute without proper notification.Inconsistency in Service Quality: The sentiments expressed reflect a lack of consistency in the overall service delivery. While some customers had excellent experiences, others faced chronic issues with service follow-up, incorrect diagnoses, and the quality of repair work. Many reviews suggest that while certain technicians demonstrate expertise, the company's operational aspect lacks the understanding and responsiveness that customers expect.Customer Service Failures: Several reviewers express frustration over the perceived lack of accountability from the company's management. Customers recount experiences of becoming deeply frustrated after receiving unsatisfactory service or having to wait an extended period for follow-ups. In cases of technician errors, some customers report feeling abandoned and not valued, leading to a considerable decline in trust and loyalty towards the company.Ethics and Business Practices: Some reviews raise concerns about the company's ethics, mentioning issues like pricing discrepancies, being overcharged for services, or not honoring commitments made during service calls. Customers express feeling misled when appointments are canceled or when estimates are not honored, significantly damaging their view of the brand.Community Trust and Loyalty: Despite the frustrations, several long-term customers express intentions to continue using RJ Kielty based on prior positive experiences and the company Read less