Olin Plumbing

Strengths in Customer Service: Many reviews commend Olin Plumbing on their responsive customer service, noting that appointments are scheduled quickly and technicians arrive on time. Customers expressed appreciation for friendly communication, particularly highlighting the office staff's role in managing inquiries and scheduling. Specific technicians, such as Ramsey and Joe, received repeated prai... Read more

Strengths in Customer Service: Many reviews commend Olin Plumbing on their responsive customer service, noting that appointments are scheduled quickly and technicians arrive on time. Customers expressed appreciation for friendly communication, particularly highlighting the office staff's role in managing inquiries and scheduling. Specific technicians, such as Ramsey and Joe, received repeated praise for their professionalism, knowledge, and thorough job execution.Quality of Work: While several customers reported satisfactory work, especially with straightforward issues like drain unclogging and water heater replacement, others recounted experiences where the quality of the repairs left much to be desired. Complaints center on poor workmanship, leading to recurring issues that necessitate further, often costly repairs. For example, instances of incorrect installations and unsatisfactory repairs were mentioned, leading to customer discontent and distrust.Pricing Concerns: A significant theme in the reviews is the sentiment that Olin Plumbing charges excessively for parts and labor compared to competitors. Several customers indicated shock at the high rates for relatively simple tasks. These included charges for simple repairs that, if procured from hardware stores, would have cost much less. Some customers felt their experience was marred by perceived overpricing, writing that they would seek alternative quotes in future engagements.Inconsistency and Warranty Issues: Some reviews indicated dissatisfaction with Olin Plumbing Read less