Leland Plumbing

The reviews of Leland Plumbing illustrate two prevailing themes in customer sentiment: remarkable service from some technicians and significant dissatisfaction from others due to unresolved issues and questionable pricing practices. Positive Sentiments: - Several customers report positive experiences, mentioning the professionalism, punctuality, and knowledgeable staff. - The ability of technic... Read more

The reviews of Leland Plumbing illustrate two prevailing themes in customer sentiment: remarkable service from some technicians and significant dissatisfaction from others due to unresolved issues and questionable pricing practices. Positive Sentiments: - Several customers report positive experiences, mentioning the professionalism, punctuality, and knowledgeable staff. - The ability of technicians to diagnose problems quickly and offer itemized pricing with respect for customer preferences has been praised. - A few customers highlight the willingness of the team to take care of sensitive plumbing systems without causing additional damage. - Satisfaction with the rates charged compared to competitors was indicated by some, appreciating the transparency in part of the pricing process. Negative Sentiments: - A substantial number of reviews express dissatisfaction regarding the follow-up after initial services, specifically in cases where issues were reported again shortly after repairs. - Criticism of service costs is prevalent, with reviewers noting high charges relative to the perceived value and lack of itemized bills. - Some customers felt their concerns were dismissed, describing condescending attitudes from technicians. - Reports of serious plumbing issues that went unresolved lead several customers to question the legitimacy of the services rendered and their overall reliability. In summary, while there are commendable aspects of Leland Plumbing's service, a significant share of recent feedback exposes systemic issues that need addressing to improve customer trust and satisfaction. Read less