Kintex Plumbing

The reviews reflect a strong sentiment of frustration and disappointment from customers engaging with Kintex Plumbing. Common themes throughout the feedback include:Missed Appointments: Multiple reviews emphasize that scheduled appointments were not honored. Customers felt disrespected and inconvenienced by the failure to show up without prior notice.Poor Communication: Reviewers reported inadequa... Read more

The reviews reflect a strong sentiment of frustration and disappointment from customers engaging with Kintex Plumbing. Common themes throughout the feedback include:Missed Appointments: Multiple reviews emphasize that scheduled appointments were not honored. Customers felt disrespected and inconvenienced by the failure to show up without prior notice.Poor Communication: Reviewers reported inadequate communication from the company, particularly from the receptionist. There are mentions of misinformation regarding appointment confirmations and a lack of follow-up after initial service calls.Unprofessional Technicians: Customers described interactions with technicians as lacking professionalism and competence. Instances of technicians arriving unprepared or not having necessary tools or knowledge to address service issues were highlighted.Customer Service Challenges: Reviewers mentioned long hold times when attempting to contact the company for follow-ups, indicating poor customer service infrastructure. The negative experiences seemed to multiply when customers tried to resolve issues post-appointment.Ethical Concerns: There is a clear perception among reviewers that Kintex Plumbing conducts business unethically, such as prioritizing new clients while neglecting existing obligations. Overall, the reviews strongly suggest that Kintex Plumbing needs substantial improvements in its operational processes, communication strategies, and technician training to enhance their service quality and restore customer trust. Read less