Kelly Plumbing

Recent reviews of Kelly Plumbing showcase a mixture of sentiments that can be categorized into two distinct themes: issues with customer service and positive acknowledgment of the technical skills of the plumbing staff. Many customers expressed frustration over delayed communication, particularly with the ownership or management. Several reviews noted that despite making multiple phone calls to ... Read more

Recent reviews of Kelly Plumbing showcase a mixture of sentiments that can be categorized into two distinct themes: issues with customer service and positive acknowledgment of the technical skills of the plumbing staff. Many customers expressed frustration over delayed communication, particularly with the ownership or management. Several reviews noted that despite making multiple phone calls to discuss ongoing projects and plumbing issues, they were met with inadequate responses or no follow-up at all. This recurring problem has led some long-term customers to decide against continuing their service with Kelly Plumbing, highlighting a significant opportunity for improvement in customer relations and office management. On the other hand, there are positives noted about the actual plumbing services performed by the technicians. A reviewer specifically mentioned the reliability of the workers on-site, remarking on their ability to address and fix problems left by previous plumbers. This has instilled a sense of trust in their workmanship, indicating that while the service's administrative aspects may falter, the core competencies of providing plumbing solutions are well-regarded. Moreover, concerns over billing practices surfaced across the reviews, with customers feeling frustrated by unclear invoicing processes and unexpected charges following repeated service calls. This lack of transparency regarding service costs has compounded customer dissatisfaction, particularly when issues were not resolved after multiple interventions. Overall, the main recommendations for Kelly Plumbing would be to enhance their customer service responsiveness, improve communication, and provide clearer billing details, all while maintaining their commendable plumbing service standards. By addressing these concerns, they could leverage their technical reputation into a more favorable overall customer experience. Read less