Gold Star Plumbing

The reviews of Gold Star Plumbing present a complex picture of customer experiences. Positive sentiments primarily stem from: - Professional and Courteous Service: Numerous reviews commend specific technicians, particularly Jose and Lucas, for their courtesy, professionalism, clean work habits, and comprehensive explanations of the services performed. Customers appreciated their attentiveness to... Read more

The reviews of Gold Star Plumbing present a complex picture of customer experiences. Positive sentiments primarily stem from: - Professional and Courteous Service: Numerous reviews commend specific technicians, particularly Jose and Lucas, for their courtesy, professionalism, clean work habits, and comprehensive explanations of the services performed. Customers appreciated their attentiveness to detail, such as wearing shoe covers and cleaning up post-job. - Responsive Customer Service: Many reviewers commented on the exceptional follow-up, quick response times, and the accommodating nature of the dispatch team, which enhances customer service experiences. Conversely, the negative sentiments arise from: - High Pricing: A common complaint among reviewers is the pricing structure. Many customers felt that Gold Star's fees were excessively high, often exceeding comparable local plumbing services significantly (sometimes quoted as 3-to-5 times higher). The costs were not only for the repairs but also included substantial service fees ($149 or more for a dispatch without the amount applied to repair costs, for example) which left many feeling that they were being overcharged. - Inconsistent Follow-Up and Support: Several customers expressed frustration with Gold Star Read less