Farrell Plumbing

Positive Aspects: - Numerous reviews reflect a strong sense of trust and reliability towards Farrell Plumbing. Customers frequently mention the professionalism, punctuality, and overall quality of their work. Jesse, the owner, is often highlighted for his customer service, explaining problems clearly and offering helpful solutions without being overly pushy. Many reviews mention a clean work e... Read more

Positive Aspects: - Numerous reviews reflect a strong sense of trust and reliability towards Farrell Plumbing. Customers frequently mention the professionalism, punctuality, and overall quality of their work. Jesse, the owner, is often highlighted for his customer service, explaining problems clearly and offering helpful solutions without being overly pushy. Many reviews mention a clean work ethic, with technicians leaving job sites tidy after completing their projects. - Satisfied customers emphasize their satisfaction with specific services like bathroom and kitchen remodels, repairs, and emergency plumbing responses. Consistent praises for responsiveness indicate that customers feel valued and appreciated.Negative Aspects: - A significant number of negative reviews describe experiences involving miscommunication, late arrival, and unprofessional conduct. One reviewer particularly outlined a troubling interaction regarding billing practices, feeling misled by change orders and unexpected costs. The sentiment of betrayal and frustration is palpable in their recounting of events where expectations were not met. - Instances of poor scheduling and project management were noted, with some customers feeling that the time quoted for work was not adhered to and resulted in uncompleted projects. Complaints about trash left on properties after service indicate a lack of attention to detail and professionalism that can tarnish the overall reputation of the company.Concluding Insights: - The reviews illustrate a polarized experience with Farrell Plumbing, sitting between highly-rated service and significant dissatisfaction. This duality suggests that while the company has the potential to provide excellent service, managerial improvements in communication, scheduling, and follow-through are essential to ensure a full 5-star experience for all customers. - To address customer concerns, focusing on improving operational practices such as reliable communication and upholding professional standards would be beneficial. ??a's resolve to maintaining quality service while addressing shortcomings could enhance customer trust and business resilience in the competitive plumbing market. Read less