Dyser Plumbing Company

Professionalism and Technicians: Multiple reviews consistently commend the professionalism and appearance of the technicians, such as Trenton and Sean. Customers noted their courteous demeanor and ability to explain issues clearly, which significantly enhances the service experience. This reliability and politeness appear to be key strengths of the company.Prompt Response Time: The quick response ... Read more

Professionalism and Technicians: Multiple reviews consistently commend the professionalism and appearance of the technicians, such as Trenton and Sean. Customers noted their courteous demeanor and ability to explain issues clearly, which significantly enhances the service experience. This reliability and politeness appear to be key strengths of the company.Prompt Response Time: The quick response times were repeatedly highlighted as a positive aspect of Dyser Plumbing. Many customers reported same-day service, with some technicians arriving as soon as an hour after the call was made. This ability to provide rapid assistance is highly valued by customers, especially in emergencies.Quality of Work: There was general agreement on the quality of work performed by the technicians, with many reviewers stating that their problems were resolved professionally and efficiently. Some customers were pleasantly surprised by the honesty in billing, with a few noting that the final charges were less than the original quotes given.Pricing Issues and Transparency: A significant drawback pointed out by multiple reviewers was the lack of upfront communication regarding service costs. One customer expressed disappointment over the high bill for a job they felt was completed quickly, suggesting that better transparency about pricing and costs could improve customer satisfaction.Customer Service and Follow-Up: While some reviews praised the quick follow-up on service issues, one customer experienced delays when a subsequent plumbing issue arose, leading to frustrations with the owner's response. Suggestions for improvement include proactive customer service in resolving post-service issues for better reputation management.Overall Recommendation: Despite mixed experiences regarding pricing transparency and follow-up service, many customers still recommend Dyser Plumbing, often highlighting their satisfaction with the quality of service provided. Exceptions exist where a lack of clarity and poor handling of issues left some individuals unwilling to recommend the company confidently. In summary, Dyser Plumbing Company has garnered a diverse range of reviews, with strengths in technician professionalism and quality of work. However, addressing pricing transparency and customer service follow-up would enhance their overall customer satisfaction. Read less