Dunedin Plumbing

Positive Sentiments: 1. Customers have praised specific technicians, such as Mike A, Ronnie, Evan, and Josh, for their professionalism, promptness, and thoroughness in addressing plumbing issues. Many reviews highlight their ability to explain problems clearly, work efficiently, and maintain a good relationship with the customers, which has occasionally led to return visits for repeat business. ... Read more

Positive Sentiments: 1. Customers have praised specific technicians, such as Mike A, Ronnie, Evan, and Josh, for their professionalism, promptness, and thoroughness in addressing plumbing issues. Many reviews highlight their ability to explain problems clearly, work efficiently, and maintain a good relationship with the customers, which has occasionally led to return visits for repeat business. 2. Some customers expressed satisfaction with the company's responsiveness, noting timely scheduling for appointments and effective communication during the service process. Negative Sentiments: 1. A common theme in negative reviews revolves around perceived overcharging, with many customers indicating that the prices quoted were significantly higher than those offered by competitors. This has led to feelings of being ripped off, especially in cases where customers felt the service did not match the price charged. 2. Numerous reviews pointed out issues with transparency regarding pricing. Customers were frustrated by unexpected service fees and charges related to estimates and consultations, feeling that the initial quotes were misleading. This included experiences where there was no itemization of costs for services rendered. 3. The company often faced backlash for their customer service, particularly regarding follow-ups on unresolved issues, with customers reporting failed appointments or ignore requests for callbacks. Some described interactions with management as dismissive or rude, which further exacerbated their dissatisfaction. 4. There were various complaints regarding the quality and effectiveness of the work performed, with several customers mentioning that plumbing issues persisted after service calls. This indicates a lack of quality control or thoroughness in diagnosing problems and completing repairs. 5. Lastly, the overall sentiment suggests a dichotomy in service experience, where certain technicians seem to deliver high-quality service while others do not, leading to inconsistent customer experiences. In summary, while Dunedin Plumbing has received praise for some of its technicians and service aspects, the overall sentiment trend suggests many customers feel dissatisfied due to pricing transparency, perceived quality of work, and follow-up customer service. Potential customers are advised to proceed with caution and consider these mixed experiences when deciding on plumbing services. Read less