Cornerstone Pros

The recent reviews for Cornerstone Pros showcase a mixed sentiment, with significant frustration directed at their customer service and pricing practices. While some customers praised the professionalism and expertise of individual technicians, many expressed dissatisfaction with the company's responsiveness, clarity in pricing, and perceived value for services rendered. Positive experiences were ... Read more

The recent reviews for Cornerstone Pros showcase a mixed sentiment, with significant frustration directed at their customer service and pricing practices. While some customers praised the professionalism and expertise of individual technicians, many expressed dissatisfaction with the company's responsiveness, clarity in pricing, and perceived value for services rendered. Positive experiences were often overshadowed by complaints about high costs, poor communication, and a lack of accountability for mistakes. Overall, while some clients are satisfied with the service quality, a substantial number of reviews indicate a troubling trend of overcharging and inadequate customer support. --- The detailed sentiment analysis reveals several common themes across the reviews for Cornerstone Pros. A consistent point of contention among customers relates to high pricing and perceived overcharging for services. Multiple reviews highlighted instances of unexpected costs, with customers feeling taken advantage of when quotes for repair work exceeded what they believed was reasonable. For example, a charge of $350 for a simple toilet repair and $1300 for Freon replacement generated significant backlash, suggesting a pattern of pricing that many found exorbitant for the service provided. Furthermore, customer service emerges as a significant pain point, with numerous reviews describing inadequate communication and responsiveness. Instances where customers felt neglected or received delayed responses are prevalent, particularly in emergency situations. For instance, complaints about delayed service for urgent HVAC issues were common, reflecting a lack of urgency from the company to address critical customer needs promptly. While some reviewers reported positive experiences, particularly with individual technicians who demonstrated skill, friendliness, and thoroughness, these accounts are juxtaposed against broader criticisms of the company's overall management and customer relations approach. Reviews noted instances of excellent service overshadowed by a lack of follow-up and accountability from the company, contributing to an overall sense of frustration among clients. In summary, while Cornerstone Pros has its share of satisfied customers, the recurring themes of high pricing, poor customer service, and accountability issues are concerning. Many reviewers expressed that they would hesitate to recommend the company based on their experiences, indicating a critical need for Cornerstone Pros to address these areas to rebuild customer trust and satisfaction. Read less