Ciccarello & Son

Reviews for Ciccarello & Son reveal two distinct experiences that reflect a company's erratic performance and customer service. On a positive note, some customers lauded the company's professionalism and capability. A reviewer appreciated the team for being reliable and affordable, successfully managing to adjust to unexpected challenges in their home renovation projects. The installation proces... Read more

Reviews for Ciccarello & Son reveal two distinct experiences that reflect a company's erratic performance and customer service. On a positive note, some customers lauded the company's professionalism and capability. A reviewer appreciated the team for being reliable and affordable, successfully managing to adjust to unexpected challenges in their home renovation projects. The installation process was described as smooth, which instilled a sense of pride and satisfaction in the customer, ultimately leading to a strong recommendation for Ciccarello & Son. Conversely, the negative experiences shared by customers starkly contrast this sentiment. One review described a harrowing saga that extended far beyond the anticipated completion time, with the project dragging on for over six months. Customers reported issues including unresponsiveness, poor communication regarding the project's progress, lack of proper permits, and perceived dishonesty regarding costs. Such experiences culminated in frustration and disappointment, leading to strong recommendations against hiring the company. Adding to the mix, another reviewer recounted a promising initial consultation but encountered a complete lack of follow-up, which left them feeling unvalued and disheartened about their renovation aspirations. The failure to communicate after an initial enthusiastic meeting marked a significant downside in what could have been a positive relationship. Overall, while Ciccarello & Son showed the potential for quality work and customer satisfaction in certain instances, the negative experiences, particularly related to project management and communication, significantly tarnish their reputation as a reliable contractor. The reviews suggest that potential clients should weigh these contrasting accounts carefully before engaging with the company. Read less