CDS Plumbing Services

Management and Customer Service Issues: A recurring theme in the reviews is the negative interaction with management, particularly with the owner, Justin Cook. Customers described the management as "extremely rude" and unprofessional, often raising their voices during phone calls. This behavior contributed to a negative overall customer experience.Service Quality Concerns: Several reviewers pointe... Read more

Management and Customer Service Issues: A recurring theme in the reviews is the negative interaction with management, particularly with the owner, Justin Cook. Customers described the management as "extremely rude" and unprofessional, often raising their voices during phone calls. This behavior contributed to a negative overall customer experience.Service Quality Concerns: Several reviewers pointed out that the quality of service did not meet their expectations. Issues that were supposed to be resolved turned out to be inadequately addressed, leading to more significant problems and subsequent costs. One customer noted that the technicians did not even provide a proper diagnosis of a major leak, resulting in a costly repair later on.Pricing Discrepancies and Perceived Rip-Offs: The cost of services was frequently mentioned, with many reviews highlighting a feeling of being overcharged. Customers expressed shock at the high service fees, with one customer quoting a total bill of $2,678.00 for a relatively brief service engagement. There was a general sentiment that the services rendered did not justify the expenses incurred.Reliability and Timeliness: Reviews highlighted issues with the reliability of scheduling and service delivery. Customers reported that promised arrival times were not adhered to, causing frustration and delays in addressing urgent plumbing issues.Effectiveness of Technicians vs. Management: While some positive feedback was directed toward the technicians, noting their quick and effective work, this was overshadowed by complaints regarding management and the overall service experience. This juxtaposition may suggest that technicians are capable, but their efforts are undermined by poor management practices, leading to customer dissatisfaction. In conclusion, the overall sentiment for CDS Plumbing Services is negative, underscored by significant management and customer service failures, excessive pricing, and issues with service delivery. While there are a few positive mentions regarding individual technician performance, the overarching feedback indicates a strong lack of confidence in the company and its reliability. Read less