Believe Plumbing

Positive Experiences with Technicians: Numerous customers praised the skills and professionalism of technicians like Junior and Albert, noting their efficiency, respectfulness, and ability to quickly identify and resolve issues. These positive experiences have led to repeat business and referrals from satisfied customers, indicating strong individual performance among the team.Service and Communic... Read more

Positive Experiences with Technicians: Numerous customers praised the skills and professionalism of technicians like Junior and Albert, noting their efficiency, respectfulness, and ability to quickly identify and resolve issues. These positive experiences have led to repeat business and referrals from satisfied customers, indicating strong individual performance among the team.Service and Communication Issues: A notable concern among reviews was the inconsistency in communication and scheduling. Several reviewers reported long waiting periods for callbacks and scheduling delays. These experiences contributed to frustration and a sense of neglect from the company's office staff, particularly when urgent plumbing issues were at hand.Perception of Overcharging: Multiple reviewers expressed dissatisfaction with the billing process, citing instances where they felt the charges were disproportionately high compared to the service rendered. Customers compared costs unfavorably with other types of work in their homes and criticized the lack of transparency in billing, particularly when requesting a breakdown of expenses.Reliability Concerns: The company seems to struggle with reliability in appointment adherence. Instances where technicians arrived late or unprepared for the job they were supposed to perform have led some customers to question whether they would utilize Believe Plumbing again, impacting overall trust in the company.Mixed Reputation: While many customers have had rewarding experiences and expressed gratitude for the services provided, those negative experiences have tainted the perception of the company for others. Some customers noted an immediate dissatisfaction that overshadowed their appreciation of the work performed, resulting in a polarized reputation. In conclusion, while Believe Plumbing has several diligent and skilled technicians who contribute positively to customer relations, systemic issues regarding communication, scheduling, and pricing have created a rift in customer satisfaction. Improvement in these areas could lead to a more consistently positive sentiment across all customer interactions. Read less