Overview of Company Customer Sentiment Analysis in January
The overall sentiment towards All Round Repair & More is overwhelmingly negative, with multiple customers expressing frustration and disappointment regarding their experiences. Common themes include unprofessional conduct characterized by numerous no-shows, poor communication, and insufficient service delivery. Reviewers noted that they experienced disruptions to their schedules and felt overcharg... Read more
The overall sentiment towards All Round Repair & More is overwhelmingly negative, with multiple customers expressing frustration and disappointment regarding their experiences. Common themes include unprofessional conduct characterized by numerous no-shows, poor communication, and insufficient service delivery. Reviewers noted that they experienced disruptions to their schedules and felt overcharged for subpar work. The customer service aspect was heavily criticized, with some customers feeling the company prioritized profit over quality service. While a few mentioned the owner as respectful, the overall sentiment suggests a lack of accountability and reliability within the company's operations. Read less
Overview of Company Customer Sentiment Analysis in January
Across the shared reviews, the predominant sentiment is one of dissatisfaction stemming from both service delivery and communication issues. A recurrent issue noted by multiple customers is the repeated "no-show" for scheduled appointments. Many felt that the lack of professionalism led to wasted time and disrupted plans, which is particularly troubling given the time-sensitive nature of their pro... Read more
Across the shared reviews, the predominant sentiment is one of dissatisfaction stemming from both service delivery and communication issues. A recurrent issue noted by multiple customers is the repeated "no-show" for scheduled appointments. Many felt that the lack of professionalism led to wasted time and disrupted plans, which is particularly troubling given the time-sensitive nature of their projects, such as home inspections. Communication was also highlighted as a significant weakness. Customers reported that despite attempts to reach out via various channels, they received little to no response, contributing to an overall frustration with the company's reliability. For instance, one reviewer described their experience as unprofessional due to the absence of communication about rescheduling, leaving them in the dark about service timelines. In terms of service quality, multiple reviewers felt that they were overcharged for subpar work. Instances of paying for solutions that failed to address the actual problems were common. Customers reported being sold services, such as drain flushing and septic tank repairs, which did not resolve their issues. Reviewers expressed a sense of being misled about the severity of their plumbing problems, leading them to seek alternative, more reliable service providers. Finally, while some reviewers mentioned the owner being respectful, it was not enough to offset the negative experiences they had with the service itself. The sentiment suggests a disconnect between customer expectations and the company's offerings, notably in areas of timeliness, quality, and customer care. Overall, the negative experiences reflect poorly on All Round Repair & More, indicating a need for significant improvements in operational reliability and customer service practices. Read less