Watts Cooling Heating & Plumbing

The review provided exemplifies several key issues experienced by customers of Watts Cooling Heating & Plumbing. A notable complaint centers around the transparency of pricing; the reviewer felt compelled to push back against what they perceived as excessive charges for plumbing services. The quote given for the work was seen as unreasonable compared to the cost they ended up paying with a differe... Read more

The review provided exemplifies several key issues experienced by customers of Watts Cooling Heating & Plumbing. A notable complaint centers around the transparency of pricing; the reviewer felt compelled to push back against what they perceived as excessive charges for plumbing services. The quote given for the work was seen as unreasonable compared to the cost they ended up paying with a different plumber, highlighting a significant disparity that could deter potential customers. Furthermore, the reviewer expresses dissatisfaction with the customer service received after the visit. The interaction with the company's representative was described as confrontational, with accusations, yelling, and a general lack of professionalism, which notably escalated the situation. This exchange left the customer feeling belittled and mistreated, and their experience strongly implies that staff training in customer relations may be inadequate. The reviewer Read less