Smith Plumbing Company

The reviews indicate a divided customer base, with many expressing frustration over service inadequacies. A prominent theme is poor communication regarding appointments and service requests. Customers mentioned instances where they were not contacted before scheduled visits, leading to frustration and misunderstandings. In particular, one reviewer recounted a negative interaction with Mr. Smith, c... Read more

The reviews indicate a divided customer base, with many expressing frustration over service inadequacies. A prominent theme is poor communication regarding appointments and service requests. Customers mentioned instances where they were not contacted before scheduled visits, leading to frustration and misunderstandings. In particular, one reviewer recounted a negative interaction with Mr. Smith, calling out his condescending tone, which contributed to an overall perception of unprofessionalism. Many reviews illustrated a pattern of dissatisfaction with service quality, highlighting issues like incomplete work, improper installations, and delays. For example, one customer described a drawn-out process to resolve a water heater issue, resulting in the need for another plumber. Additionally, a few reviews noted experiences where the technical abilities of the staff were questioned, such as incorrectly installing parts that led to further plumbing problems. Conversely, there were positive testimonials praising the company Read less