Owens Plumbing

The reviews indicate that Owens Plumbing has successfully delivered quality service through individual employees, particularly Shawn, who was noted for both his expertise and affordability. This suggests that there is potential for customer satisfaction when the right personnel are involved. However, the negative feedback primarily stems from the company's failure to provide local options for plu... Read more

The reviews indicate that Owens Plumbing has successfully delivered quality service through individual employees, particularly Shawn, who was noted for both his expertise and affordability. This suggests that there is potential for customer satisfaction when the right personnel are involved. However, the negative feedback primarily stems from the company's failure to provide local options for plumbing services. Multiple reviewers expressed frustration over being referred to contractors that were over an hour away from their location. This implies that a significant improvement area for Owens Plumbing lies in understanding and responding to the geographic needs of their customers. Moreover, one reviewer mentioning a previous bad experience with another plumbing service, Rotor Rooter, highlights the competitive nature of the plumbing industry, wherein customers form strong opinions based on past experiences. The disappointment expressed in not receiving timely responses adds to the overall sentiment of dissatisfaction. In summary, while there are praises for individual service, the overarching concern remains the company Read less