Mr. Rooter Plumbing of Tallahassee

The reviews for Mr. Rooter Plumbing of Tallahassee generally present a favorable view of the company's service, especially concerning their responsiveness and the quality of work performed. Customers consistently appreciate the professionalism and friendliness of the staff. Comments about the promptness in getting appointments and the thorough explanation of services provided are frequently noted,... Read more

The reviews for Mr. Rooter Plumbing of Tallahassee generally present a favorable view of the company's service, especially concerning their responsiveness and the quality of work performed. Customers consistently appreciate the professionalism and friendliness of the staff. Comments about the promptness in getting appointments and the thorough explanation of services provided are frequently noted, contributing to a positive overall experience. Key highlights include: - Responsive Service: Many customers reported quick response times, particularly in emergency situations. Several reviews mentioned being able to get same-day appointments, which was crucial for clients dealing with significant plumbing issues. - Professionalism and Knowledge: Plumbers such as Jonathan Barnard and Eric received specific praise for their courteous demeanor and ability to answer questions clearly, making customers feel informed and comfortable throughout the process. - Quality Work: Several reviews detailed successful resolutions to complicated plumbing problems, which has led to high satisfaction among clients, fostering trust and a willingness to recommend the service to others. However, there are noted concerns, predominantly around pricing: - High Prices: A few customers expressed dissatisfaction with the costs associated with their services. Some felt that estimates were excessively high compared to competitors for similar tasks, leading to feelings of being pressured into decisions for immediate repairs without adequate time for consideration. - Sales Tactics: Negative feedback includes instances where customers felt pushed towards purchasing services during their calls, with reports of aggressive sales practices that made them uncomfortable. In summary, while many reviews are overwhelmingly positive emphasizing the reliability and professionalism of Mr. Rooter Plumbing, the company faces criticism regarding pricing practices. Balancing responsiveness with transparent and fair pricing may enhance their reputation further among customers. Read less