Keith McNeill Plumbing Cont

The reviews showcase a split sentiment among customers using Keith McNeill Plumbing services, blending both appreciation and frustration.Positive Experiences: - Some customers praised specific technicians, like Cris Clark and Jason, for their expertise, professionalism, and even willingness to do extra work without charge. Multiple reviewers appreciated timely service and efficient problem reso... Read more

The reviews showcase a split sentiment among customers using Keith McNeill Plumbing services, blending both appreciation and frustration.Positive Experiences: - Some customers praised specific technicians, like Cris Clark and Jason, for their expertise, professionalism, and even willingness to do extra work without charge. Multiple reviewers appreciated timely service and efficient problem resolution, often highlighting the friendliness and knowledge of the staff. A few clients noted that their previous experiences with this company had been positive, indicating that a select group of technicians perform very well.Negative Experiences: - However, these commendations are effectively balanced by a wave of negative feedback largely directed at the business's operational aspects. Many customers recounted stories of missed appointments without communication, billing disputes that left them feeling cheated, and inadequate follow-up on service requests. Common complaints also include the perception that the company is prone to upselling and providing estimates that are significantly higher than competitors, often leading to customers feeling like they have been taken advantage of financially.Communication Issues: - Several reviewers reported dissatisfaction with the company's communication practices. Instances of calls going unanswered, unreturned voicemails, and a general lack of responsiveness were highlighted repeatedly. Many clients expressed frustration when trying to resolve issues, indicating a systemic problem within customer service operations.Billing Concerns: - Billing practices have been a significant source of discontent, with customers reporting unexpected charges that on occasion contradicted previous verbal agreements made by technicians. Many expressed astonishment at high service costs compared to competitors, leading to accusations of aggressive pricing strategies. The fact that some consumers ended up double billed was a recurring theme that further fueled negative experiences.Mixed Reliability Perception: - Overall, the sentiment indicates that while many individual technicians perform admirably, their capabilities are overshadowed by the company Read less