Cooper

Upon analyzing the reviews for Cooper's Plumbing & Air, several key themes and sentiments emerge:Pricing Practices and Transparency Issues: A significant number of customers feel that Cooper's engages in questionable pricing practices, often claiming to provide "upfront pricing" that does not align with the final charges. Reports of being charged excessively for simple repairs are common. For... Read more

Upon analyzing the reviews for Cooper's Plumbing & Air, several key themes and sentiments emerge:Pricing Practices and Transparency Issues: A significant number of customers feel that Cooper's engages in questionable pricing practices, often claiming to provide "upfront pricing" that does not align with the final charges. Reports of being charged excessively for simple repairs are common. For instance, costs associated with replacing parts often far exceed their retail value, leading customers to feel they have been overcharged and taken advantage of.Customer Service and Reliability Concerns: Many reviews cite severe issues with reliability, noting that scheduled appointments often do not occur, or technicians arrive late without communication. This has led to a sentiment of frustration, particularly when customers take time off work expecting service that does not materialize. Even calls to customer service are described as unhelpful, with representatives failing to provide clear answers or resolutions.Mixed Technician Experiences: While there are accounts of some technicians demonstrating professionalism and competence, these instances are overshadowed by numerous reports of poor service. Complaints frequently point out a feeling of manipulation or pressure during service calls, with recommendations for unnecessary work or products.Customer Loyalty and Disappointment: Several long-term customers have voiced their disappointment, mentioning that they previously relied on Cooper's but have recently encountered numerous issues that have led them to consider switching providers. These loyal customers feel let down by the company Read less