Rooter-Man of Tampa Bay

The reviews reveal a significant disparity in customer experiences with Rooter-Man of Tampa Bay. A segment of customers praised specific technicians like Devine and Joe for their professionalism, knowledge, and ability to resolve plumbing issues effectively. Their high level of customer service and transparent pricing practices were highlighted positively, with some customers expressing that they ... Read more

The reviews reveal a significant disparity in customer experiences with Rooter-Man of Tampa Bay. A segment of customers praised specific technicians like Devine and Joe for their professionalism, knowledge, and ability to resolve plumbing issues effectively. Their high level of customer service and transparent pricing practices were highlighted positively, with some customers expressing that they would return to the company for future plumbing needs. Conversely, a large portion of reviews described a troubling pattern of poor customer service, specifically noting the rudeness and unprofessional demeanor of office staff. Customers frequently recounted experiences of being put on hold without assistance, receiving condescending responses, and encountering unfulfilled commitments regarding service appointments. The negative sentiments were often fueled by perceptions of being treated as bothersome instead of valued clients. Specific complaints included failure to arrive at scheduled appointments, lack of follow-up communication, and rude or dismissive attitudes from receptionists and management. Instances of perceived dishonesty in pricing and a lack of accountability for service issues also contributed to a general distrust of the company. Reviewers mentioned feeling forced to seek services elsewhere after their frustrations escalated, which aligns with the sentiments of seeking reassurance and respectful treatment as customers. While the skills of certain technicians earned favorable remarks, the overarching criticism towards office operations suggests a significant need for improvement in customer relations and communication practices to foster trust and loyalty among clients. The reviews indicate that overall experiences with Rooter-Man are highly variable, influenced largely by the interaction with the office staff versus the technicians in the field. Read less