Richard’s Plumbing & Electric

Richard's Plumbing scores strongly on professionalism, with the vast majority of reviewers praising punctuality, courtesy, friendliness, and communication across a very large number of reviews spanning many years. Technical experience and workmanship are also well-regarded, with numerous customers highlighting knowledgeable technicians who explained their work clearly and solved difficult problems... Read more

Richard's Plumbing scores strongly on professionalism, with the vast majority of reviewers praising punctuality, courtesy, friendliness, and communication across a very large number of reviews spanning many years. Technical experience and workmanship are also well-regarded, with numerous customers highlighting knowledgeable technicians who explained their work clearly and solved difficult problems. However, pricing is a significant drag on the overall score: multiple independent reviewers across different time periods explicitly complained about high costs, charges exceeding estimates by 10–31%, and perceived poor value for short jobs — including a $280 toilet unclog, a $250 faucet replacement for a $12 part, and a $373 charge for under 10 minutes of work. Project completion is generally positive but is meaningfully undermined by several serious negative reviews describing abandoned work, failure to pull permits, repeated callbacks for the same unresolved issue, and one account of a manager being rude and refusing to discuss unresolved charges. The combination of strong professionalism and experience scores, offset by recurring pricing complaints and a notable cluster of project-failure reviews, produces a mid-to-upper-range WW Score that reflects a company with real strengths but meaningful and documented weaknesses. Read less